REFUND & RETURNS POLICY

Last updated: July 10, 2026

Contact us before filing a dispute

If there is an issue with an order, installation, or product, please contact CT Tint as soon as possible. Our team will review the situation and work toward a fair resolution before a payment dispute is opened.

Products and returns

To request a return for an unused product, contact us within 14 days of delivery with your order number and the reason for the request. Approved returns must be sent back in their original condition and packaging. Return shipping is the customer’s responsibility unless CT Tint confirms that the product arrived damaged, incorrect, or defective.

Custom and installed items

Custom-cut materials, special-order items, and products that have been installed or used may not be eligible for return. Concerns about installation quality or product defects will be reviewed individually after CT Tint has had a reasonable opportunity to inspect the issue.

Service concerns and refunds

If you are dissatisfied with a tint installation or another service, contact us promptly with the vehicle details, service date, and a description of the issue. Approved refunds are returned to the original payment method; your bank or payment provider may take several business days to make the credit available.

Giveaway and promotional entries

When an order connected to a giveaway or promotion is cancelled or refunded, any entries associated with that order may be reduced or removed in accordance with the applicable official rules.

How to request help

Start with our Contact page, email cttint@hotmail.com, or call (203) 440-3022. Include your name, order number, and the details of your request so we can respond quickly.